NAB: Case Study

NAB case study

NAB believes flexible working should be part of everyday business and available for employees regardless of gender, role or location, as long as it is consistent with the needs of their customers, business, teams and the individuals.

Having promoted flexible working for more than 15 years, NAB’s business case for flexibility is strongly endorsed and championed by leaders throughout NAB, and these leaders are visible role models of flexible working. Training on flexible working policies is provided throughout the organisation for managers and employees.

The challenge has been to create a range of accessible, practical, self-managed online tools and guides to help managers and employees negotiate flexible arrangements in a business with more than 30,000 employees across Australia. To help other employers trying to develop real and lasting flexible working strategies, NAB has developed a case study which outlines the programs and initiatives they have developed to help their employees get better access to flexible work.

Included in the case study is information on The Flexible Working Toolkit, an internal website which empowers employees to research flex options, create flexible work proposals and work directly with their manager to find the best flexible working arrangement without having to go through human resources.

Accessible to all Australian NAB employees, and reviewed and updated regularly, the website offers:

  • an overview of wide range of workplace flexibility options, including part-time and offsite work. As part of transition to retirement options, employees can use existing long service leave to reduce their work week, choose to be appointed to a less senior role or work a reduced number of days.
  • the formal and informal flexible working arrangements that are available at NAB
  • information about relevant polices, enterprise agreement clauses, OHS and flexible working principles
  • guides for employees on how to create a flexible work proposal
  • guides for managers on how to assess a flexible working proposal
  • access to on-line training modules such as information on how to connect remotely and how to communicate with teams when working remotely.

The Flexible Working Toolkit was accessed by more than 4,000 employees in 2016. In 2015 and 2016, more than 85% of NAB’s employees said that they have the flexibility required to accommodate their work and external priorities.

Download the case study below to find out more.