Jobs at WGEA

Reporting Programs Adviser – Multiple Positions Ongoing

Why this role matters

Reporting Programs Advisers report to the EL1 Reporting Programs Manager and provides high level guidance to employers on how to submit organisation compliance reports using our reporting platform.

The key duties and responsibilities of the position include: 

• providing exceptional customer support to public and private sector employers in aspects of completing and submitting online reporting to the Agency 
• assisting in the creation and maintenance of GE Programs templates 
• investigating and preparing recommendations for feedback/complaints 
• interpreting detailed information provided by organisations with complex reporting structures, working closely with them to ensure best practice information and advice relating to their reporting under the Act 
• facilitating data anomalies rectification management, including the timely judgement of data anomaly acceptance/rejection based on their implication to data accuracy and quality 
• proactively maintaining accurate organisation information in the Agency’s CRM system relating to employers, contacts, reporting hierarchies and other relevant data 
• coordinating customer contact data across the Agency’s multiple CRM data sources 
• supporting the privacy and programs governance portfolio where business needs arise 
• support other cross functional Agency projects as required. 

To be successful in this role, you will need:

We are seeking an individual with the following minimum requirements and experience: 

• able to provide high quality customer service through proven excellent internal and external customer service skills. This includes developing plans, objectives, clarifying expectations and deadlines; keeping clients informed on progress; providing prompt and professional outcomes for clients. 
• previous CRM experience (Salesforce desirable). 
• strong written and verbal communication skills which include the demonstrated ability to confidently present messages in a clear, concise manner and to tailor communication style to suit the audience.  
• sound computer literacy including an intermediate level of experience using MS Office software (Word, Excel, PowerPoint, Outlook) and databases. 
• able to demonstrate an understanding, or ability to rapidly gain an understanding, of the Workplace Gender Equality Act 2012 and relevant reporting requirements  
• demonstrate able to demonstrate sound interpersonal skills and the ability to collaborate with and maintain strong relationships with a broad cross-section of stakeholders. 
• demonstrate sound organisational, investigative and problem-solving skills. 
• work independently and flexibly, with limited supervision, analysing and using some judgement to select an appropriate course of action in a busy office environment. This includes taking a proactive approach and personal responsibility for accurate and timely completion of work  
• Baseline Security Clearance or the ability to obtain clearance (this includes being an Australian Citizen). 

To find out more about the role and how to apply please refer to the Application Package.

 Job applications close Monday, 9th December 2024 at 10:00am