When to contact us
Our reporting team can assist with a range of requests to help keep your organisation details up to date and answer any reporting questions that you cannot find the answer to within our Reporting Guide.
Information to assist with common queries:
| Accessing the Employer Portal | You must access the Employer Portal to:
For further information and instructions, refer to Employer Portal access. If you have followed the instructions within this Employer Portal Access page and are still unable to access the Portal, please contact us via the Employer Portal access - login issues email template and include a screenshot of the error message. This will help us to investigate and resolve the error. |
| Add, remove or amend reporting contacts or CEO for your organisation | Refer to Maintaining your organisation's details. |
| Organisation structure changes | Refer to Changes to an organisation's legal structure. |
| Preparing to report | For step-by-step instructions to get ready for reporting, refer to Preparing to report. |
| Reporting steps | For a list of steps and resources to prepare your Gender Equality Report, refer to Reporting steps. |
| Lodging your report | For a list of steps and resources to lodge your Gender Equality Report, refer to Lodging your report. |
| Next steps after lodgement | For information about your requirements after lodging your report, refer to Next steps after lodgement. |
How to contact us
Employers can contact us for reporting support via these channels:
| Channel | Detail |
|---|---|
Support request - Employer Portal recommended channel | Employers that are registered to report with WGEA should create and manage support requests within the Employer Portal by selecting the ‘Requests’ tab followed by 'create a support request'. Employer Portal support request is the recommended contact channel:
Refer to Employer Portal Access to gain access to the Employer Portal to act on behalf of your organisation. |
| Employers not registered to report with WGEA or unable to access the Employer Portal due to login issues can contact us via email, using these email templates. | |
| Contact form on WGEA website | For general enquiries, you can submit a request from the WGEA website:
|
- All channels are routed to a queue for our support team to action.
Call back availability
WGEA does not have enough support staff to manage live telephone queues but when writing to us, you can ask us to call you to discuss your reporting enquiry. Again, please provide as much detail as possible to help us give you the best service.
Email templates to request assistance
Employers that are not registered to report with WGEA or are unable to access the Employer Portal can contact us via email, using these email templates.
When writing to us, please provide as much information as possible about what your enquiry is about and what you are seeking to achieve. This helps us to best direct your enquiry.
To request help to access the WGEA Employer Portal
For general reporting support.
For general reporting support.
Our service standards
We aim to respond to enquiries within 5 business days. While reporting is underway, we may need more time due to a high volume of enquiries. The banner on the homepage of the Employer Portal, visible once you log in, gives updated waiting times for reporting related enquiries.
Due to the level of analysis required with data related queries, we aim to respond to these queries within 10 business days.
For further information, refer to our Service Charter | WGEA.